Terms of Use

1. Scope and contracting party

These terms govern the use of the website woodguardcare.com and, in addition to the respective offer, the use of the Woodguard platform. The contracting party is AutomatonSoft FZ-LLC, Unit Area 199, Alquisaidat Nakheel, Ras Al Khaimah, United Arab Emirates.

The services are directed exclusively at businesses, legal entities under public law and special funds under public law. No contract is concluded with consumers.

2. Subject matter

Woodguard is a web-based software solution for organising, documenting and assessing due diligence obligations in timber-based supply chains. The scope of services follows from the respective offer and the service description in force at the time the contract is concluded.

• Provision of the platform over the internet (software as a service)
• Storage of the data and documents uploaded by the customer
• Provision of analyses, assessments and reports
• Support and maintenance in accordance with section 7

3. No legal advice, no compliance guarantee

Woodguard supports companies in carrying out and documenting their due diligence obligations. The software does not replace legal advice or any official review. Legal responsibility for complying with the EU Deforestation Regulation and other applicable rules remains with the respective company or operator.

Risk assessments and figures produced within the platform are based on the data uploaded by the customer and on the external data sources integrated. They do not constitute an official certification, a declaration of conformity or any assurance of legal compliance.

4. Conclusion of contract, trial and term

• Offers are non-binding; the contract is concluded upon written order confirmation or activation of access
• A 30-day trial may be agreed; it ends automatically and does not convert into a paid subscription
• The minimum term is 12 months from provision unless agreed otherwise
• The contract renews for successive 12-month periods unless terminated with 3 months' notice to the end of the term
• The right to terminate for good cause remains unaffected
• Notice of termination must be given in text form (email is sufficient)

5. Prices and payment

• Fees follow the agreed price list; by way of example they start at EUR 490.00 per month for up to 25 suppliers (example value)
• Invoicing is annual in advance unless agreed otherwise
• Invoices are payable within 14 days without deduction
• All prices are exclusive of any applicable VAT
• Price changes are announced in text form at least 3 months before a new term begins; the customer may then terminate to the end of the current term

6. Availability

We provide the platform with an availability of 99.5 % on monthly average. Announced maintenance windows – as a rule Sundays between 02:00 and 06:00 (GST) – do not count as downtime. Disruptions outside our control, in particular network operator failures or force majeure, are excluded from the availability calculation.

7. Support

Support is provided by email to support@automatonsoft.com around the clock, seven days a week. We respond to reports of significant impairment within 8 working hours and to other reports within 2 working days.

8. Customer obligations

• Keep access credentials confidential and protect them from third-party access
• Upload only data the customer is entitled to process
• Do not upload unlawful, harmful or infringing content
• Do not scrape or overload the platform by automated means
• Keep contact and billing details up to date
• Record the required information and evidence completely and correctly

9. Rights in content and data

All data and documents uploaded by the customer remain the property of the customer. We receive only the rights of use required to perform the contract. All rights in the software, its structure, its assessment logic and its documentation remain with us; the customer receives a simple, non-transferable right of use for the term of the contract.

10. Data export after the contract ends

After the contract ends we provide the customer, on request and within 30 days, with a complete export of their data and documents in a commonly used format. The data is then deleted within 90 days unless statutory retention obligations prevent this.

11. Liability

We are liable without limitation in cases of intent and gross negligence and for injury to life, body or health. In cases of slight negligence in breach of material contractual obligations, liability is limited to the foreseeable damage typical of this type of contract, capped at the fees paid in the contract year concerned. Liability is otherwise excluded. We are liable for loss of data only where the customer has maintained adequate backups.

12. Force majeure

Events outside our control – such as natural events, failures of public networks, official orders or industrial action – release us from our performance obligations for their duration. If the impediment lasts longer than 60 days, either party may terminate the contract.

13. Confidentiality

Both parties treat all non-public information obtained in the course of the cooperation as confidential and use it solely for the purposes of the contract. This obligation applies for the term of the contract and for three years thereafter.

14. Changes to these terms

Changes are communicated to the customer in text form at least 6 weeks before they take effect. If the customer does not object within 4 weeks of receipt, the changes are deemed accepted. We point this consequence out separately in the notification.

15. Final provisions

The laws of the United Arab Emirates apply, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from this contract is Ras Al Khaimah, United Arab Emirates, to the extent permitted by law. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.